Complaints

We are committed to providing fair and transparent service to all members.
If you have concerns or wish to make a complaint, please follow our formal process outlined in our policy.
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‍Download our Complaints Policy & Procedure (PDF)
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This document explains our complaints process in full and includes a form you can complete and return to us by any of the following methods:

By Email: office@adcu.org.uk

‍By Post: ADCU Complaints Officer,
App Drivers and Couriers Union
First Central 200, 6th Floor, 2 Lakeside Drive, London, NW10 7FQ

In Person: to the Office Manager or designated Complaints Officer.
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Mailing Address & Head Office: 
App Drivers and Couriers Union,
First Central 200,
6th Floor,
2 Lakeside Drive,
London,
NW10 7FQ
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